Frequently Asked Questions
Everything you need to know about FotonCandle products and services.
What makes FotonCandle unique compared to traditional candles?
FotonCandle utilizes premium pearled wax technology, allowing you to refresh your candle instantly by replacing the wick. This ensures a clean burn every time and allows for endless creative container possibilities.
How long does a single FotonCandle burn?
Our high-quality pearled wax is designed for longevity. On average, a standard 18oz bag of Foton wax provides up to 120 hours of burn time, depending on usage and wick maintenance.
What is your shipping policy and delivery timeline?
We offer standard shipping across the continental US, typically arriving within 3-5 business days. Expedited shipping options are available at checkout for those who need their glow sooner.
Are your products safe and eco-friendly?
Yes, our wax is made from plant-based, non-toxic materials that are sustainably sourced. FotonCandles are designed to be soot-free and clean-burning to ensure a healthy home environment.
What is your return and refund policy?
We want you to love your glow. If you are not satisfied with your purchase, you can return unused products within 30 days of delivery for a full refund, minus shipping costs.
Can I use my own containers with Foton wax?
Absolutely! One of the best features of FotonCandle is its versatility. You can pour our pearled wax into any non-flammable container, such as glass, ceramic, or metal vases, to match your decor.